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Testimonials

Some kind words from our customers:

Good Morning,

I just wanted to drop you a line to let you know how pleased I was with the service I received during a recent visit to your shop. After having visited several opticians over the years and receiving average at best customer service it was a whole new experience when I visited your shop. I was greeted by a lovely friendly lady with a warm smile and welcoming ‘Hello’ before being taken in for my eye test. Every part of the procedure was explained to me clearly including any extra costs involved for certain aspects of the test, I was made aware that this is entirely down to personal choice if I wanted certain parts done or not but that I would receive a thorough exam regardless. After my eye exam I was recommended to have new spectacles as I required new lenses and my old frames had certainly seen better days!! This is when the lady at reception came into her own, she helped my wife and myself to choose a pair that not only suited my face but my pocket too, I didn’t feel that they were only in it for the money but wanted me to leave with a pair of specs that ultimately I and more importantly my wife were happy with and we all know how important the later is!

Once again I can’t recommend your services highly enough and will certainly recommend you at every opportunity and look forward to visiting you again in the future.

Best Wishes,

Ray Johnson

‘’Having visited Opticians for both my children for the past 11 years I was so impressed by the care, advise and time my children received at the newly opened Hepworths Opticians in Ingleby Barwick, that I had to ensure others were aware of such an asset in our community.

Hugh spent time ensuring children were comfortable and spoke to them directly, whilst still involving myself as a parent in the decision making process. When I asked my 12 year old son to describe his recent optician experience he said”Epic”.

For the first time in a number of years I have confidence that the prescription they both now have in their glasses is accurate. This is reinforced by reports from both children that their vision in class is improved and they can now read the board (no excuse now for forgetting their homework!).

He was also able to source varifocal contact lenses for myself, when other opticians had been unable to.

I really cannot thank Hugh and his staff enough but hope all that read this will take a trip to Hepworths Optician and see for themselves how much care and effort he puts in to ensuring  his customers are able to attain optimal vision.’’

Ellen Sylvester

‘’With other opticians I have visited it always felt like a pitch to sell me a pair of glasses. Hepworth Opticians is the only opticians that I have been to, where I didn’t feel like I was in a 15 minute sales pitch for a pair of glasses I don’t really need. 

The appointment was very thorough, and included a number of tests I have never seen before including a digital retina photograph which was very interesting. I left with a good understanding of my prescription and how my eyes work.

It was definitely the most professional eye test I have ever had, and the whole process feels like you are in a healthcare environment rather than just another glasses shop.’’

James Padbury

‘’I visited Hepworth Opticians this morning for a sight test due to ongoing headaches which I was concerned could be related to my sight. First impressions were very good- beautiful modern and clean facilities,and a friendly welcome from the staff. I was seen very swiftly by Hugh, who took the time to gather all relevant information relating to my headaches prior to beginning the sight test. The test itself was conducted in a very professional way, with Hugh explaining which pieces of equipment he would be using and why, and he explained the results clearly and welcomed any queries I had. My overall experience at Hepworth Opticians was superb and although we do not live particularly locally we will certainly be sticking with them in the future! Massive thanks to everyone at Hepworth’s Opticians!’’

Victoria Britton

‘’Having had a few problems with my vision I popped into Hepworths and was offered assistance immediately. After a few tests I was informed that I had a detached retina – not the news I was expecting! After further intensive tests in the opticians I was sent to James Cook Hospital where they had been pre informed of my condition and the pathway to the main surgeon was so smooth. At 8pm that same evening I returned home having had my retina reattached and my sight saved. Great pleasure in highly recommending our new optician and wishing you success – you deserve it.’’ Sue Sherrington

‘’I have always used Specsavers, but thought i would give our local new boy a go – very very impressed. The eye test was comprehensive and included all the ‘extras’ at no extra cost. I didn’t feel that I was on a conveyor system designed to sell, sell, sell. I would highly recommend Hepworth Opticians. Need to keep this business running in Ingleby; so if you need an eye test – please give Hugh a call :-)’’

Ian Edge

‘’Booked an eye test with Hugh, having burn’t my eye in the kitchen. I was pleased to get an appointment that same day. I was a bit worried, I’d damaged my eye. He was really friendly & made me feel relaxed. He was very thorough & helpful. Have booked the rest of my family in with him.

Feel that we should all support this young man & his local/family business. He’s very professional & has a real passion for his work! Wish you all the best & will be seeing you again soon.’’

Amanda Gallager

” My overall experience at Hepworth Opticians was superb and although we do not live particularly locally we will certainly be sticking with them in the future! Massive thanks to everyone at Hepworth’s Opticians” Tori Britton

”Excellent service, thorough eye-test. Extremely satisfied customer” Tracy Carr

”Having visited Opticians for both my children for the past 11 years I was so impressed by the care, advise and time my children received at the newly opened Hepworths Opticians in Ingleby Barwick, that I had to ensure others were aware of such an asset in our community.” Ellen Sylvester

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